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Why Contextual Customer Data is Indispensable to Driving Superior Experiences
In this episode of the AI to Impact podcast, host Paromita Mitra, Director - Digital Consulting, CX at BRIDGEi2i, engages in a riveting discussion with Thomas Wieberneit - CEO & CO-Founder, aheadCRM. They discuss where enterprises are struggling to drive superior customer experiences, the importance of keeping the customer objectives at the center, and the integration of customer data across channels and departments. Tune in to this podcast to know how contextual customer information is key to driving customer experience.
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By BRIDGEi2iIn this episode of the AI to Impact podcast, host Paromita Mitra, Director - Digital Consulting, CX at BRIDGEi2i, engages in a riveting discussion with Thomas Wieberneit - CEO & CO-Founder, aheadCRM. They discuss where enterprises are struggling to drive superior customer experiences, the importance of keeping the customer objectives at the center, and the integration of customer data across channels and departments. Tune in to this podcast to know how contextual customer information is key to driving customer experience.