Why configured AI voice agents outperform off-the-shelf chatbots -- and how control separates helpful from harmful automation.

Andy Norman from Antek Automation shares practical tips sourced from the blog post: Why AI Control Matters for Law Firm Voice Agents That Book Clients.

Define hard boundaries on what your voice agent can and cannot say -- never let it invent prices, policies, or services you don't offer.

Map your actual intake flow into the agent's configuration, so it asks the right questions in the right order and recognises when a caller is ready to book.

Build in a clear escalation path so the agent hands off to a human the moment a call goes beyond its defined scope, rather than guessing its way through.

Produced by Antek Automation — AI automation for UK small businesses.