For many businesses, finance is the primary focus, dominating decision-making and business development processes. However, while finance is important in itself, it isn't a driver for business growth and success. For business growth, you need customers - returning ones, recommended ones and ones who will recommend you. That's why savvy businesses are placing their emphasis on customer centricity and customer experience.

In this podcast, we look at the hallmarks of truly customer-centric businesses, the business benefits customer-centricity brings, and how to set out on a path to better understanding and improving the customer experience at your firm.

Our website: www.gigcmo.com 

Connect with us on Linkedin: www.linkedin.com/company/gigcmo/