The next BriefingsDirect digital business innovation discussion explores how companies need to better understand and respond to their markets one subscriber at a time. By better listening inside of their products, businesses can remove the daylight between their digital deliverables and their customers’ impressions. Stay with us now as we hear from a customer experience (CX) management expert at SAP on the latest ways that discerning customers’ preferences informs digital business imperatives. Subscribe to the podcast on iTunes. Read a full transcript or download a copy. To learn more about the business of best fulfilling customer wants and needs, please welcome Lisa Bianco, Global Vice President, Experience Management and Advocacy at SAP Procurement Solutions. The interview is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions. Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: SAP Ariba.

Why Customer Experience Management Has Never Been More Important or Impactful

Interarbor Solutions' Briefings Direct: Unique B2B informational podcasts that offer the value of objective perspectives from leading industry analyst Dana Gardner. Briefings Direct delivers actionable knowledge on the latest enterprise IT subjects to those who need to know the most about the business of IT now.

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The next BriefingsDirect mobile devices security and privacy discussion examines how a new balance needs to be struck between giving users at the remote edge all the productivity they want, while protecting the most sensitive information. Listen to the podcast. Subscribe to it on iTunes. Read a full transcript or download a copy.  Stay here to learn how a Minnesota law firm puts the power of diverse mobility to widespread use and keeps confidential and regulated data under strict control. Here to share his story of how to guide small and medium-sized businesses (SMBs) to the edge and back safely is Mark Hatfield, IT Director at Jeff Anderson & Associates, and IT Infrastructure and Security Consultant at Hatfield Engineering Corp., both in St. Paul, Minnesota. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions. Listen to the podcast. Subscribe to it on iTunes. Read a full transcript or download a copy. Sponsor: Bitdefender.

How a Minnesota Law Firm Brings Mission Critical Security to Myriad Mobile Devices

The next BriefingsDirect IT security best practices discussion examines how a leading German home builder has adjusted to a major economic market disruption. Germany’s home building demand has recently reversed, putting pressure on builders to reduce IT costs while remaining secure. Subscribe to the podcast on iTunes. Read a full transcript or download a copy.  Stay tuned here to learn how a large, distributed workforce can be best supported by IT -- even as business conditions change and budget requirements lead to broad consolidation. Here to share how an efficient security team helps the shift from managing surging growth to optimizing around necessary contraction is Johannes Hammen, Information Security Officer at DFH Gruppe in Simmern, Rheinland-Pfalz, Germany. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions. Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: Bitdefender.

How IT Security Teams Do More with Less When Economies Rapidly Change

The next BriefingsDirect business modernization discussion focuses on how optimizing and automating accounts payable (AP) functions gives businesses improved insights and levers to better transform. We’ll examine how improved control and management over cash flow, payables, and related fiduciary functions elevate overall financial situational awareness. Via adoption of intelligent automation, such new awareness -- and the greater efficiency it produces -- will further support the expected consolidation and convergence of financial operations within the typical office of the Chief Financial Officer (CFO).  Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Here to show how and share his insights as a business operations efficiency veteran and expert is our guest, Jason Kurtz, Chief Executive Officer (CEO) at Basware. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.  Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: Basware.

How Accounts Payable Automation and Agility Drive Long-Term Business Productivity

The next  BriefingsDirect security enhancement discussion examines how innovative managers are increasingly benefiting from interactive dashboard analytics. The resulting actionable knowledge elevates security situation awareness to the higher order value of overall business risk assessment and mitigation. Learn how Bruce Auto Group has gained such deep insights -- not only into how its distributed apps, systems, and data are secured, but also into the hidden risks that can develop across entire IT and data services supply chains. Subscribe to the podcast on iTunes. Read a full transcript or Download a copy.  Here to share his story on how to elevate IT security to a mission-critical value of comprehensive risk mitigation and overall business resiliency is Paul Jobson, Director of Marketing and IT Strategy at Bruce Auto Group in Wolfville, Nova Scotia, Canada. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions. Subscribe to the podcast on iTunes. Read a full transcript or Download a copy.  Sponsor: Bitdefender.

How Dashboard Analytics Bolster Security and Risk Management Insights Across IT Supply Chains

The next  BriefingsDirect security innovations discussion examines how the rapid shift to remote work has accelerated a rethinking of security and IT processes at a New York-based publishing organization. Rearchitecting the security posture of a business means adjusting work patterns and IT in ways that both reduce risk and heighten performance. But the trick is to do so without alienating workers -- wherever they may be -- and maintaining strong productivity. Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Here to share her story on how to digitally transform a traditional business structure, reduce risk factors, and preserve a highly creative culture is Heidi Holmes, Senior Director of Information Technology Services at Hachette Book Group (HBG) in New York. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions. Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: Bitdefender.

Why Customer Experience Management Has Never Been More Important or Impactful

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