Welcome back to another episode with Dr. Kelly Henry. In the last episode, we discussed the importance of great customer service and how it can help us improve our customer retention and referrals. Today, we’re going to discuss why we should focus our efforts on customer retention instead of only customer acquisition.

Read more at https://monetizationnation.com/blog/why-customer-retention-leads-to-business-success-episode-2-of-2-with-dr-kelly-henry/