<p>In this episode Richard discusses why having a customer second mindset will help delivered the best results for your local authority when it comes to digital transformation savings. </p>

In this episode Richard discusses why having a customer second mindset will help delivered the best results for your local authority when it comes to digital transformation savings.

<p>In this episode Richard discusses why having a customer second mindset will help delivered the best results for your local authority when it comes to digital transformation savings.&nbsp;</p>

Why Customer Second beats Customer First

In this audio commentary, Richard expands on the key themes and elements of his book, Be The Five, Digital Confidence. Bringing in real world examples of how understanding digital can help deliver better services within your organisation. Richard explores new business models and emerging technologies, explained in simple terms, that will help to grow your knowledge bringing you and your organisation the confidence to successfully deliver new digital programmes of work.

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Why Customer Second beats Customer First

Why Customer Second beats Customer First