Why Customer Success Is Crucial For CX And Voice Of The Customer Initiatives

09.28.2017 - By The Customer Success Podcast

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In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Helen Yu (CCO, Sprinklr) to discuss what VoC programs are and why Customer Success is crucial in building them, how Customer Success plays into Customer Experience and the future of Customer Success.

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