The ticket says "internet's not working," but your network looks fine — so where's the real problem? In this episode, we break down why customers blame their ISP for in-home issues, how managed WiFi can turn a support headache into a revenue opportunity, and where to draw the line on troubleshooting equipment you didn't deploy. We also play Love It or Hate It, tackling gear resets, the WiFi-equals-internet debate, and speed test server controversies.

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