I chat with David Avrin, author of Why Customers Leave and How to Win Them Back, about the mistakes that businesses make that push customers away and what we can do to remedy those mistakes to drive customer loyalty. Find out more about David at http://www.visibilityinternational.com/ and get a copy of his book at https://www.amazon.com/Why-Customers-Leave-Them-Back-ebook/dp/B07JCMQ4MD

Episode 31: Why Customers Leave & How to Win Them Back with David Avrin

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Sometimes interviews are so good you have to share them twice. This week on The Relevant Leadership Podcast, I'm re-sharing my interview with Jena Hausmann, President and CEO of Colorado Children’s Hospital. I originally titled this episode Dang Good Leadership Advice and I'm sticking with it. Jena Hausmann is the President and CEO of Children’s Hospital in Colorado, one of the leading children’s hospitals in the world.  Jena is a tremendous leader and an even better person.  As I listened back to this interview I thought, “This is dang good leadership advice!”  Jena shares her knowledge on women in leadership, being aware of the culture you are creating, the importance of being authentic in leadership, how important failure can be and much more.  Find our more about Jena at https://www.childrenscolorado.org/about/news/2015/april-2015/jena-hausmann-ceo/

Episode 99: Dang Good Leadership Advice with Children’s Hospital CEO Jena Hausmann - Rebroadcast

Last week we lost my good friend, Mark Eaton, suddenly. He was a great man, husband, speaker, author & athlete. To honor him I wanted to reshare my podcast interview with Mark. Mark has an amazing story of grit and scrappiness that got him to the NBA and fueled a career as a speaker and the author of Four Commitments of A Winning Team. We talked basketball, teamwork and what it takes to be an all star in whatever you do.

Episode 98: The Four Commitments of a Winning Team with Former NBA All-Star Mark Eaton - Rebroadcast

On this episode, I’m talking to two therapists - Jennifer Dobberfuhl-Quinlan & David Macfarlane. This is an important conversation and, this month being Mental Health Awareness Month, I hope it creates more conversations about the mental health of those around you. Learn more about what Jennifer and David do at https://www.hoperecoveryandhealing.com/

Episode 97: Mental Health in the Workplace with Jennifer Dobberfuhl-Quinlan & David Macfarlane

On this the podcast I’m breaking down winning communication. If you want to better your relationships & improve your leadership – this quick hitting podcast is for you.

Episode 96: Winning Communication

Clint Pulver is an Emmy Award-winning keynote speaker, author, musician, and workforce expert. His new book, I Love It Here hit number one on Amazon and Clint and I talk all things connecting with people and creating a work environment that your employees don’t want to leave. Get your copy at https://clintpulver.com/book/

Episode 31: Why Customers Leave & How to Win Them Back with David Avrin

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