There have been many times when things were going wrong, when there was a SNAFU, when something was disappointing me, when a service wasn't performed to a level that I expected, that I immediately assumed I was wrong and stepped into owning the fault. Does any of that sound familiar to you? If it does, it's really important that you read these next words–The danger in taking this stance, in this belief, this tendency, is that it immediately takes away your power.