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Why Do People Quietly Leave Good Recovery Programs?
People rarely leave a good recovery program because they gave up. More often a barrier hits after hours, nobody's around, and by morning they've already started to drift. Justin Beattey has built this field from the inside, and in this episode he explains what peer recovery coaches really do, why lived experience is the part you can't train, and where purpose-driven AI can keep someone connected in the moment they need it most.
Key topics covered:
What peer recovery coaches and peer support specialists do, and why the terms vary by state
Why lived experience is the keystone that lets someone in recovery accept help
Recovery capital, Maslow's hierarchy, and why basic needs come before self-actualization
The 75/25 caseload formula that keeps a quarter of a specialist's hours open for urgent needs
Transportation as the number one barrier and the case for digital recovery access in rural Indiana
Where AI can support people in crisis with the right guardrails, and where a licensed human has to stay in the room
The bottom line: technology can widen access and take the busywork off frontline staff, but only when it's purpose-built, has guardrails, and keeps the care team in the loop.
About Justin Beattey:
Vice President of Accreditation and Certification at Mental Health America of Indiana. He's also Executive Director of ICAADA, a statewide behavioral health certification organization, and founder of the Stanley W. DeKemper Training Institute, both housed within MHAI. A person in long-term recovery and one of Indiana's early recovery coaches.
https://www.mhai.net/
https://www.linkedin.com/in/justin-beattey/
Tools and Resources Mentioned:
NotebookLM → https://notebooklm.google.com
ChatGPT → https://chatgpt.com
Brought to you by CitizenAI → https://www.mycitizen.ai/
[Capacity Overload landing page link → TBD]
Oliver Belanger, Co-founder and CEO → [email protected] | https://www.linkedin.com/in/oliverbelanger/
Jason Padgett, Director of Partnerships and Growth → [email protected] | https://www.linkedin.com/in/jason-grant-padgett/
If you found this information useful, please follow and share the show with others who are serving their communities.
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By CitizenAIPeople rarely leave a good recovery program because they gave up. More often a barrier hits after hours, nobody's around, and by morning they've already started to drift. Justin Beattey has built this field from the inside, and in this episode he explains what peer recovery coaches really do, why lived experience is the part you can't train, and where purpose-driven AI can keep someone connected in the moment they need it most.
Key topics covered:
What peer recovery coaches and peer support specialists do, and why the terms vary by state
Why lived experience is the keystone that lets someone in recovery accept help
Recovery capital, Maslow's hierarchy, and why basic needs come before self-actualization
The 75/25 caseload formula that keeps a quarter of a specialist's hours open for urgent needs
Transportation as the number one barrier and the case for digital recovery access in rural Indiana
Where AI can support people in crisis with the right guardrails, and where a licensed human has to stay in the room
The bottom line: technology can widen access and take the busywork off frontline staff, but only when it's purpose-built, has guardrails, and keeps the care team in the loop.
About Justin Beattey:
Vice President of Accreditation and Certification at Mental Health America of Indiana. He's also Executive Director of ICAADA, a statewide behavioral health certification organization, and founder of the Stanley W. DeKemper Training Institute, both housed within MHAI. A person in long-term recovery and one of Indiana's early recovery coaches.
https://www.mhai.net/
https://www.linkedin.com/in/justin-beattey/
Tools and Resources Mentioned:
NotebookLM → https://notebooklm.google.com
ChatGPT → https://chatgpt.com
Brought to you by CitizenAI → https://www.mycitizen.ai/
[Capacity Overload landing page link → TBD]
Oliver Belanger, Co-founder and CEO → [email protected] | https://www.linkedin.com/in/oliverbelanger/
Jason Padgett, Director of Partnerships and Growth → [email protected] | https://www.linkedin.com/in/jason-grant-padgett/
If you found this information useful, please follow and share the show with others who are serving their communities.