Trust Me, I'm a CSM

Why do we do QBRs?


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Our guest this time around is Rebecca Wilde who has over six years in client-facing and Customer Success roles. Almost every CSM has their own take on QBRs, and we address some of the most common misconceptions in this episode, answering questions such as:

- What's in it for the customer?
- How can any decision maker attend all the QBRs from all of their vendors?
- How to make the most of your time with your stakeholders in a QBR

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Trust Me, I'm a CSMBy William Belcher & Valerio Bianconi