Why do we work in the customer experience space? This is the question that spawned this podcast. In this one, Brian, David and Eric each share why they decided to work in this industry. Short answer, they're consumers, like everyone else. For the long answer, check out this episode and see if they're experiences sound familiar to you.

Did you hear an unfamiliar term or acronym in this episode? Visit mosaicx.com/glossary to find out what it means.