"You don't get in trouble for what you know. You get in trouble for what you don't know."

Notable Moments

02:24 Be Average or Be Excellent

03:59 Empowering Change Through Feedback

07:31 Build Trust By Taking Action

10:37 Honesty Creates Impact

13:46 Cockerell Academy

Creating excellence is magic, and the secret lies in the details.

From my experience, true magic in any business is when you're so good, people wonder how you do it. Everyone in the organization strives for excellence rather than settling for average. Whether it's a seamless customer service experience or a perfectly executed operation, the moments when customer service leaves you smiling are all by design.

Read my blog for more on creating magic by asking for feedback.

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.