Why Emotional Intelligence is Vital to Create a High-Performing Team With Bill Biggs

Emotional intelligence (EI) is often brushed off as a “soft skill” and disregarded in the workplace. However, Bill Biggs is here to emphasize how EI can accelerate performance in both leadership and team activities.

Why is EI so important, and how can you help your team develop these skills to deliver better customer service?

Bill says that EI is probably a more powerful, clear, and accurate indicator of success than IQ. As a leader, he’s observed the value of high emotional intelligence and has seen the wonders it can work for people and their organizations.

High emotional intelligence fosters a healthy workplace — socially, emotionally, and interpersonally. Bill wants each member of his team to be a better human because of the time they spend in this healthy work environment. For Bill, work is about more than just hitting nice revenue numbers. It’s also about cultivating EI within employees so that they can succeed both inside and outside of the workplace.

But what are the components of EI? Bill breaks it down into six domains: self-awareness, empathy, motivation, self-regulation, social skills, and presence. When you focus on developing these core elements, reinforce positive behaviors, and praise your team for working to strengthen relationships, you’ll see a performance boost throughout your business.

Listen to this episode of The Judd Shaw Way Podcast with Judd Shaw featuring Bill Biggs, President of Biggs & Associates. Bill and Judd talk about the components of emotional intelligence, how it can help improve your team’s performance, and how leaders can cultivate emotional intelligence in the workplace.

In this episode: 

• [0:48] Judd Shaw introduces his guest, Bill Biggs, and the topic of the day: emotional intelligence
• [2:28] Why should a company and leadership team care about emotional intelligence (EI)? 
• [4:01] Bill details the six domains of EI
• [6:36] How to grow your emotional intelligence
• [8:52] Tips for reinforcing positive EI behavior: tying encouragement into core values
• [12:33] Judd describes his firm’s core values and how they’re relationally-based
• [15:43] How Bill coaches his team through the different components of EI
• [18:03] Why a social contract is important to aid culture and reinforce EI   
• [22:46] The value of growing emotionally and interpersonally

🎙️ Featured Guest 🎙️

Name: Bill Biggs

Short Bio: Bill Biggs is the former Chief Operating Officer at Daniel Stark Injury Lawyers, where he managed the systems and processes for over a decade. He’s the President of Biggs & Associates, where he helps businesses craft their message and create elite teams that win. Bill received his bachelor’s degree from Texas A&M University and attended Harvard Business School for graduate studies.

Company: Biggs & Associates

Connect: LinkedIn | Phone: 979-219-1404

🔑 Relevant Resources 🔑

• Daniel Stark Injury Lawyers
• Daniel Stark Injury Lawyers’ phone number: 1-800-888-8888
• What is Emotional Intelligence?
• Our Core Values

This podcast is designed for general information purposes only. Nothing on this podcast should be taken as legal advice for an individual case or situation. This information is not intended to create, and viewing does not constitute, an attorney-client relationship. No aspect of this advertisement has been approved by the Supreme Court. Any results set forth herein are based upon the facts of that particular case and do not represent a promise or guarantee. Those with legal questions should seek the advice of an attorney.