Jon talks to Liesel Mertes, speaker, consultant, author and empathy expert. It's not a nice-to-have anymore is it? We talk through why the ROI of soft skills is difficult (but doable), what the four-day week says about your manager's empathy, and more.

Get more info about Liesel and her great work here.

And if you're coming to UNLEASH America in Las Vegas - you can find all things EX related here.

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