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Today, Nicole dives into a must-listen topic for every spa & salon owner: cancellation policies. 

As we head into the busy season, it’s more important than ever to stand your ground and stick to your policies — it can save you money, time, and a serious headache down the road.

Nicole shares:

• Why knowing your worth matters
• How to stop people-pleasing and enforce boundaries
• Simple scripts you can use to confidently communicate policie
• Tips from 10+ years of running a successful spa

This episode is all about protecting your time, your team, and your bottom line. Let’s dive in and set your business up for a smooth, profitable season!

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