Why Engaged Employees Make Process Improvement Happen With John Guaspari, Employee Engagement Expert

Big things happening at the Cafe as summer winds to a close. This month’s app addresses the little-known need for cartoons with improvement teams. One of our “In the News” segments covers the intersection of a college, a hospital and West Point and the other one shows how Lean Six Sigma might guarantee you a better Labor Day.

In our “Printed Page” segment we’ll cover a new book that shows how satire can make you a better leader and this month’s Q&A; addresses a question about how to keep remote learners engaged. For the Special of the Day we’ll interview prolific business author John Guaspari and discuss his latest book in which he offers a simple solution to the challenge of employee engagement. Make sure the kids catch the bus, grab a go-cup and settle down for another action-packed episode of “Just-In-Time.”

Also Listen On:

Timeline

* 2:41 Appetizer of the Day

* Bitmoji

* 6:21 In the News

* TSA Secures Lean Six Sigma Tactics to Improve Efficiency and Flyer Wait Times

* High Grades for Clarkson University Students’ Lean Six Sigma Projects at Canton-Potsdam Hospital

* 12:42 The Printed Page

* Otherwise Engaged: How Leaders Can Get a Firmer Grip on Employee Engagement and Other Key Intangibles by John Guaspari

* Best Books to Buy (Book Review): Otherwise Engaged by John Guaspari

* 18:24 Q&A;

* How do you keep Green Belts engaged when they’re doing their training online?

* 23:40 Today’s Special

* Interview with John Guaspari, Employee Engagement Expert

* Expert Excerpt: John Guaspari

* JohnGuaspari.com

Podcast Transcript

Welcome to Just-In-Time Café, GoLeanSixSigma.com’s official podcast where we help you build your problem-solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500 to small and medium-size business to government achieve their goals using Lean Six Sigma.

Introduction

Tracy O’Rourke: Hey, Elisabeth.

Elisabeth Swan: And a bohemian hello to you.

Tracy O’Rourke: Hey, we are very lucky. Summer is over and everyone is back in school so we get our coffee shop back.

Elisabeth Swan: That is an upside. I’m with you.

Tracy O’Rourke: So let’s get some coffee anyways and head into our private dining room in case a gaggle of people come in.

Elisabeth Swan: I’m right behind you.

What’s on the Menu (Podcast Agenda)

Tracy O’Rourke: Hey, everyone. Welcome to the Just-In-Time Café. I’m Tracy O’Rourke and joining me is Elisabeth Swan, and we are your host today. So Elisabeth, what is on the menu?