SaaS Therapy

Why EQ is important in SaaS with Jenelle Friday, Founder @LionHeartCS

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Today features a conversation with Jenelle Friday, founder of LionheartCS, to explore the significance of emotional intelligence (EQ) in the SaaS industry. Jenelle shares her personal journey towards understanding EQ, emphasizing the importance of self-awareness and how it impacts both personal and professional relationships.

Listen to learn practical strategies for enhancing emotional intelligence, the role of empathy in customer success, and the necessity of taking personal accountability. Jenelle encourages listeners to reflect on their identities beyond job titles and to actively manage their emotional well-being.

Takeaways

  • Emotional intelligence is crucial in SaaS.
  • Self-awareness is the foundation of emotional intelligence.
  • Understanding your triggers is key to managing emotions.
  • Empathy enhances customer relationships and success.
  • Personal accountability is essential for professional growth.
  • Comparison is the thief of joy; focus on your journey.
  • You can't draw water from an empty bucket; care for yourself first.
  • Filling your emotional bucket requires intentionality and self-care.
  • Mindfulness helps in recognizing emotional states.
  • Ask yourself, 'Who are you?' to discover your true self.

    • Contents

    • 00:00 Introduction to Emotional Intelligence in SaaS
    • 03:04 Jenelle's Journey to Emotional Intelligence
    • 06:05 The Importance of Self-Awareness
    • 08:54 Connecting Personal Life to Work
    • 12:03 The Role of Empathy in Customer Success
    • 15:12 Understanding Emotional Triggers
    • 17:52 Filling the Emotional Bucket
    • 21:11 Practical Steps for Emotional Intelligence
    • 23:45 Final Thoughts and Homework Assignment

      • Resources

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      Credits

      Show direction: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Debra Wilson⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

      Show design: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Kensie Smith⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

      Show manager: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Angela Allred

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