Most ERP implementations don't fail because of the technology. They fail in the gap between approving the change and actively leading it.

In the first episode of Built to Change, Prosci's Emma de-la-Haye talks with Kelli Smith about executive sponsorship in ERP transformations, and why active, visible sponsorship is the single biggest predictor of whether an ERP delivers value. Drawing on years of work alongside executives, Kelli explains what sponsorship failure looks like in practice, why leaders so often underestimate their own role, and how the best sponsors build a coalition that carries the change across the whole organization.

In this episode:

• Why approval and active sponsorship are not the same thing
• The behavioral warning signs that sponsorship is slipping
• How much time sponsorship really takes across the ERP lifecycle
• Why coalition building is the most overlooked move in ERP change
• A practical first step for any sponsor

Built to Change is Prosci's video and podcast series on the real challenges behind change. Season 1 takes on ERP, with new episodes monthly. Subscribe to follow along.

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