Even in 2025, user experience remains an afterthought in many transformation projects. In this episode, the Extensia team explains why measuring “delight” is difficult, why digital initiatives are still tech-led, and how the rise of AI and low-code tools is changing the conversation. Kyler, Pradnya, and Nic break down how leaders can finally put people (rather than platforms) at the center of digital change.

Watch the full episode here: https://youtube.com/live/FFDHnUMMibY 

Connect with me on LinkedIn https://www.linkedin.com/in/kylercheatham/ Follow me on Instagram https://www.instagram.com/kyler_cheatham_tech/