Here at Fabling Built, we value the customer experience. We want to make sure we’re providing as much value as we can to every homeowner we work with and we’ve spent a lot of time perfecting the process that helps us do just that.

Listen to this episode to hear about our process, how it was created, and what ideas and situations inspire us to continue making it better!

Key Talking Points of the Episode

[00:00] Introduction

[01:45] What is the Fabling Built customer experience process for?

[02:45] How did Casey come up with the Fabling Built customer experience process?

[03:40] What do people think the process should be?

[05:17] How much time does it take to work on proposals?

[06:29] What is it like to explain the process to customers?

[07:35] What are the ways people contact Fabling Built?

[08:30] What is the goal of the first conversation with homeowners?

[09:34] What are the things we ask homeowners on the first phone call?

[11:20] When did Casey learn that timeline questions are important to ask?

[12:02] What is it important to understand homeowners’ timelines?

[13:50] How are we helping homeowners with their budgets?

[17:30] What is the goal of having the first conversation this way?

[18:21] Why do we want to give homeowners a predictable timeline?

[19:20] How do we help homeowners develop their projects?

[20:09] What was the thought process behind the Fabling Built processes?

[22:35] How does a scarcity mindset affect you and your business?

[23:25] What makes the Fabling Built project management team stand out?

[26:24] What makes the Fabling Built process seamless for all parties involved?