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Why Facilitation is Key for Effective Telehealth

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Michael J. Reidy, a senior consultant at Interaction Associates that has more than 25 years of experience in consulting and responding to the learning needs of individuals & groups in the healthcare, biotech, financial services, power, and service industries joins eHealth Radio and the Healthcare & Health News Channels.

Listen to interview with host Eric Michaels & guest Michael J. Reidy discuss the following:

  1. How did you come to work in the healthcare space as an educator?
  2. What challenges have you seen arise in the digital healthcare space from the organizations you serve?
  3. How are these challenges unique within tele-health and telemedicine in terms of building trust?
  4. What sort of facilitation techniques are used for in-person patient care that can be adapted for the virtual environment?
  5. What tips and strategies do you suggest for providers to train their teams at all levels to enhance connection and empathy in online care? 

    6. Michael J. Reidy, a senior consultant at Interaction Associates, has more than 25 years of experience in consulting and responding to the learning needs of individuals & groups in the healthcare, biotech, financial services,, power, and service industries. Michael’s interest is in adult education, and his belief is that the workplace has become the ‘third place’ of learning and development for the 21st century. Michael holds a master’s degree in Public Administration from the HKS, Harvard University. Interaction Associates is best known for introducing the concept and practice of group facilitation to the business world in the early 1970’s. For over 50 years, IA has provided thousands of leaders and teams with practical, simple, and effective programs, tools, and techniques for leading, meeting, and working better across functions, viewpoints, and geographies.

    Website: https://www.interactionassociates.com

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