Elevating Brick & Mortar

Why Facilities Is Everyone’s Business, from the C-Suite to the Store Floor


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Paul discusses the evolving role of facilities management in retail and mutli-site operations. He talks about how facilities have shifted from being an “invisible engine room” to a highly visible, strategic function.

Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.

On today’s episode, we talk with Paul Walsh, CEO and Founder of Path2Max. Paul dedicates his time and expertise to mentoring others in the industry and helps them pursue excellence.

TIMESTAMPS

00:44 - About Paul

06:51 - The built environment and retail

13:55 - Where is the industry now?

23:47 - Be proactive, not reactive

30:37 - AI in the industry

37:57 - Shifting consumer expectations

41:34 - Avoiding burnout

45:46 - Where to find Paul

46:34 - Sid’s takeaways

SPONSOR

ServiceChannel brings you peace of mind through peak facilities performance.

Rest easy knowing your locations are:

  • Offering the best possible guest experience
  • Living up to brand standards
  • Operating with minimal downtime

ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.

LINKS

  • Learn more about Path2Max
  • Connect with Sid Shetty on Linkedin
  • Check out the ServiceChannel Website

     

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Elevating Brick & MortarBy ServiceChannel