Learning notes from this episode:

 

• Pre-Covid, retailers were often slow to adapt new technologies and tech innovations were often gimmicks that got press coverage but no sales
• The human brain craves newness, which is the fuel of the fashion industry
• "Experiential retail is a system of exposing people to brands and products that is flexible & channel agnostic" - Doug Stephens, Retail Prophet
• Technologies that enable discovery and connect consumers to retailers, such as live shopping and visual search, have flourished in the pandemic.

 

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