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Why Fast Responses Beat Perfect Answers
(originally published in 2021)
When Ibrahim Diallo's AI accidentally called a customer "Bitch," he expected disaster. Instead, he discovered a shocking truth about customer service:
How pandemic delays exposed the real cost of waiting (weeks vs seconds)
The "WTF!!!" Slack message that revealed an AI's worst nightmare
Why speed trumps perfection in customer satisfaction
The bizarre case of "Bitch Babe" and their 5-star review
When customers prefer bots to humans (and when they don't)
A hilarious and revealing look at what customers actually want - with lessons every business needs to hear.
Key Quote: "A fast 'No' beats a slow 'Yes' in customer service every time."
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By Ibrahim Diallo(originally published in 2021)
When Ibrahim Diallo's AI accidentally called a customer "Bitch," he expected disaster. Instead, he discovered a shocking truth about customer service:
How pandemic delays exposed the real cost of waiting (weeks vs seconds)
The "WTF!!!" Slack message that revealed an AI's worst nightmare
Why speed trumps perfection in customer satisfaction
The bizarre case of "Bitch Babe" and their 5-star review
When customers prefer bots to humans (and when they don't)
A hilarious and revealing look at what customers actually want - with lessons every business needs to hear.
Key Quote: "A fast 'No' beats a slow 'Yes' in customer service every time."