Most people aren’t afraid of feedback.

They’re afraid of the awkwardness, defensiveness, tension, and fallout that often comes with it.

In Part 2 of Jess Chapman’s feedback series, she shares the N.I.C.E.R. framework — a practical, brain-friendly approach for having difficult conversations without triggering defensiveness or damaging relationships.

You’ll learn:
• Why most feedback conversations fail
• How to reduce threat responses and defensiveness
• The five-step N.I.C.E.R. framework
• How to address behaviour without attacking the person
• What to do when someone doesn’t change after receiving feedback

If you’ve ever put off a difficult conversation, this episode is for you.

Want to go deeper?

Join Jess live on June 24 at 12 PM EST for Fearless Feedback, a practical webinar on how to give feedback that actually lands.

The webinar is free for Substack subscribers and will include real-world examples, tools, and opportunities to practice these skills.

Sign up through the Wired to Work Substack for access.

#leadership #feedback #communication #management #emotionalintelligence #leadershipdevelopment #workplaceculture #wiredtowork

• (00:00:00) - How to Get a Bad Person to Change Their Behavior
• (00:00:50) - How to Make Feedback More Annoying
• (00:06:29) - "I hear your intention" in the following conversation
• (00:07:27) - How to Manage Time in a Meeting
• (00:10:28) - Lesson 6 on Validating Intent and Talking to People
• (00:16:07) - E3CA: Working In The World of Work