In this episode of Make Good Things Happen, Angela and Renée unpack how customer-service fails (and wins) show why feedback is the best gift a small business can receive.

Make Good Things Happen, The Podcast, is a uniquely Australian podcast discussion between two best friends, both of whom have been working together amongst makers in business for almost 20 years.

Are you treating feedback like a burden, or using it to build stronger customer connections?

From a $14 “kids-cup” smoothie to a vegan pizza with no toppings, we share two real-world customer-service clangers and turn them into lessons makers can actually use. Along the way we celebrate community events, share fresh news from the craft and design world, and Angela rounds up a jam-packed week of cultural inspiration.

• Sh*t Customer Service (Two-Parter): Renee’s smoothie and sandwich saga, Angela’s Melbourne trip of queues, hotels and restaurants and how customer service could have turned it around.
• Events Breakdown: A recap of the Crafting Conversation: Jewellers Edition panel in Ballarat, and a look ahead to November’s Artists Edition.
• Making News: From Made590’s new sticker range and Sydney Craft Week to CJ Hendry’s DIY product photography and Maryanne Moodie’s workshops return.
• This Week I: Angela’s cultural whirlwind : exhibitions by Tim Gresham and Bren Luke, NGV’s French Impressionism, Bangarra Dance Theatre’s Illume, and the Makers Film Festival at the Rare Trades Centre.

Head to the MGTH website for show notes, transcripts and links.

Instagram: @mgth.com.au

Brand artwork by Mel Baxter Moonshine Madness

Brand photography by Maja Baska Photography

We acknowledge the Traditional Custodians of the land on which we produce this podcast, that of the Wadawurrung People, as well as the Gayamaygal and Garigal people. We pay our deepest respects to Elders past and present.

Content disclaimer: All opinions expressed in this podcast are for informational and entertainment purposes only and are not being shared as facts. Guests opinions are their own and not of Make Good Things Happen. Make Good Things Happen, our podcast hosts and distributors are not responsible for any losses, damages, or liabilities that may arise from the use of this podcast.

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