In this episode, we sit down with Emily Hazard, Retail Network Development Marketing Director at Fortidia, the company behind global franchise brands including AlphaGraphics, PostNet, and World Options. With more than 3,200 locations worldwide, Emily shares how Fortidia grows franchise networks while maintaining a strong culture and local community connection. We discuss the importance of selecting the right franchise owners, how AI and technology are shaping marketing and operations, the role of sustainability in modern business, and the key metrics that drive success across a global franchise system.