Sales Reframed

Why Great Sellers Diagnose First (And How You Can Too)


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A diagnosis can change everything… but not just in a hospital. What if the most powerful move in sales isn’t having the perfect pitch, but asking questions that unlock what your customer actually needs?

This episode of Sales Reframed opens with a true story from Eric Janssen’s time as a CRO, where a few simple questions helped him avoid partnering with… the Fyre Festival. (Yes, that Fyre Festival.)

From there, the conversation moves into a place you might not expect to find sales lessons: the world of medicine.

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Sales ReframedBy Ivey Executive Education