Heroes of HR

Why HR Finally Feels Seen, Heard, and Celebrated

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HR doesn’t usually get the spotlight. At isolved Connect in Philadelphia, that changed. This conversation captures what happens when HR professionals are treated like the drivers of the business, not the back office. From real customer conversations to broker dynamics to celebrating People Heroes, the episode reflects a shift in how HR is valued, supported, and invested in.

In this episode, we talk about isolved Connect, customer awards, the role of brokers in HR decisions, the People Heroes initiative, AI’s growing influence, and the importance of community in talent acquisition and employee experience. The discussion moves from why customer stories matter, to how brokers shape buying behavior, to why HR leaders are finally being given permission to invest in themselves.


Key Takeaways

  • Customer conversations are energizing because they reflect growth, resilience, and real career journeys. Hearing how HR leaders navigate challenges reinforces why this work matters and why recognition is overdue.
  • AI is top of mind for HR leaders, but fear is giving way to practical use cases. The focus is shifting from disruption anxiety to how AI can actually support HR teams without replacing human judgment.
  • Brokers play a critical role in influencing HR technology decisions. Making it easy for brokers to work with platforms like iSolved is no longer optional. It is a strategic advantage.
  • The People Heroes initiative shines a light on HR professionals who rarely get celebrated. Recognizing their impact builds pride, community, and momentum across the industry.
  • Investing in HR professionals is essential for long-term success. When HR leaders are supported, educated, and connected, the entire organization benefits.
  • Community engagement around HR has grown dramatically. Events like iSolved Connect show how powerful it is when people come together to share stories, challenges, and wins. Celebrating small and mid-sized businesses through their HR stories brings authenticity back into the conversation. These are the teams doing the hardest work with the fewest resources.
  • Great software still matters, but service and partnership are what create loyalty. HR leaders remember who shows up and makes their jobs easier.


    • This episode was recorded live at isolved Connect in Philadelphia, Pa. 

    The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more.

    Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠


    Chapters

    00:00 Welcome to isolved Connect

    02:59 Customer Conversations and Awards

    06:09 The Role of Brokers in HR

    08:58 People Heroes: Celebrating HR Professionals

    11:51 Investing in HR and the Power of Community


    Guest

    Amberly Dressler, SVP Brand and Experience

    LinkedIn: https://www.linkedin.com/in/amberlydressler/


    Connect with Us

    William Tincup: https://www.linkedin.com/in/tincup/

    Ryan Leary: https://www.linkedin.com/in/ryanleary/

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    Heroes of HRBy WRKdefined Podcast Network