Actionable Takeaway

• Start small and make one intentional act that creates a ripple of impact.
• Practise the five human qualities that build trust and connection.
• Choose kindness over being “nice” by having the conversations that matter.
• Identify and remove micro-frictions that quietly slow your team down.
• Apply the “next shot” mindset to recover quickly after setbacks.
• Slow down intentionally to create space for trust and connection.
• Use everyday moments to show vulnerability while strengthening authority.
• Ask “If you really knew me…” to open deeper trust with your team.

Connect with Chris Rollins:
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Connect with Christian "Boo" Boucousis:
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