In this episode of Illuminate Higher Education, N2N Services CEO Kiran Kodithala speaks with Dr. Mike Bills, President at AtlasRTX.

AtlasRTX's industry-leading chatbots engage customers automatically 24/7, allowing staff to focus on high-value tasks, effective interactions, desirable outcomes, and improving brand affinity.

The AtlasRTX approach to chatbots is that humans and AI are better together. Bots are very smart, but they're not human beings, they shouldn't be there to completely supplant human beings. They should be there to augment the human staff.

AI is good at diagnosing and handling repetitive tasks, but when you need something that requires lots of expert explanation or exploration by a staff member, both AI and humans can then work together as a team to deliver an optimal experience for students.

There’s much more to learn in this episode about how much better students can be served when humans and AI coexist because they can no longer exist without the other. Tune in now!

Connect with Dr. Mike Bills: https://www.linkedin.com/in/mike-fg-bills/

Learn more about AtlasRTX at https://atlasrtx.com/

This episode is brought to you by N2N’s Illuminate App, The iPaaS for Higher Education. Learn more at https://illuminateapp.com/web/higher-education/

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