We’ve all had this experience: you go to your doctor or hospital’s web page to do something. Maybe you want to make an appointment. Maybe you want to refill a prescription. Maybe you just want to know when the lab opens. What should be a simple task—something you can easily do on any other website—instead turns into a frustrating ordeal that leaves you yelling: “Why?!” Why is something so simple so hard to do? Why can’t they make this better? Why is this so stupid?

In this episode we dig into that very question, sharing our own experiences working with these technologies from both inside and outside of healthcare, and shedding some light on how we all got here.