In this episode of the Toss C3 Podcast, Greg Hanna returns to discuss the second major reason companies replace their Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) — lack of expertise. Greg breaks down the importance of working with specialists over generalists in IT, likening it to medical care where deep expertise is critical for solving complex problems. Learn how skilled engineers and specialists can prevent ransomware, identify root causes, and provide long-term solutions, ensuring businesses maintain confidence in their service providers. Tune in for practical insights on choosing the right MSP for your company.