Ursula Taylor, former litigation partner, discusses her transformative journey from courtroom drama to leveraging emotional intelligence for conflict resolution. Discover how understanding the emotional roots of disputes can redefine workplace dynamics. Host Mike explores with Ursula the misconceptions about conflict, the limitations of the traditional legal system, and how leaders can shift from reactive conflict management to fostering growth and collaboration. Ursula's insights offer a fresh perspective on turning conflict into a pathway for innovation and creativity. Don't miss her approach to reimagined resolution over victory.