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In this episode, Braxton talks leadership with Josh Parnell. They discuss the top challenges shop owners face when transitioning from technician to owner and why so many struggle with communication. Josh says if shop owners don't learn how to properly communicate, they'll struggle financially. 

00:00 Automotive Coaching, People Focused

05:38 Service Management Challenges & Solutions

07:39 Communication Misunderstandings and Voids

10:01 Effective People Management Styles

13:07 Automotive Repair Leadership Tips

17:07 Decade in Automotive Training Leadership

19:56 "Prioritizing Employee Engagement"