Part 1 of our Listen, Learn, Love trilogy — a new way to think about how to really work with customers. Today we start with listening. Something we've always done (surveys, focus groups), but can now supercharge with modern channels: social media, chat, review sites, forums, and blogs. It's a better way to truly understand your customers and prospects.

Part 1 of our Listen, Learn, Love trilogy — a new way to think about how to really work with customers. Today we start with listening. Something we've always done (surveys, focus groups), but can now supercharge with modern channels: social media, chat, review sites, forums, and blogs. It's a better way to truly understand your customers and prospects.

Why Listening to Your Customers is More Important Than Ever

Welcome to The Copernican Shift (formerly, the CXM-Experience), the podcast that challenges you to change your perspectives about marketing, advertising, and digital channels. 

Join Sprinklr CXO Grad Conn and his guests for tips, insights, and strategies aimed at helping you embrace the new marketing world where customers are connected and empowered like never before — it's a Copernican shift that puts your customer in the center of the marketing universe. The podcast is occasionally irreverent, possibly contrarian, but always entertaining and informative. 

The Copernican Shift. Mapping perception to reality since 1543.

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Marketing

Welcome to The Copernican Shift (formerly, the CXM-Experience), the podcast that challenges you to change your perspectives about marketing, advertising, and digital channels. Join Sprinklr CXO Grad Conn and his guests for tips, insights, and strategies aimed at helping you embrace the new marketing world where customers are connected and empowered like never before — it's a Copernican shift that puts your customer in the center of the marketing universe. The podcast is occasionally irreverent, possibly contrarian, but always entertaining and informative. The Copernican Shift. Mapping perception to reality since 1543.

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Why Listening to Your Customers is More Important Than Ever

Why Listening to Your Customers is More Important Than Ever