💡 What You’ll Learn in This Episode: 

✅ Why customers actually rate businesses HIGHER when mistakes are handled well 

✅ The secret to turning customer complaints into LOYAL fans 

✅ Why a “perfect” business doesn’t exist—and why that’s a good thing! 

✅ How brands like The  @ritzcarlton  and  @SouthwestAir  use recovery to win customers 

✅ Why 5-star ratings are completely relative to expectations 

🔥 If you’re in business, leadership, or customer service, this episode is packed with game-changing insights! 

📌 Subscribe for More! 

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