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July 10, 2025

Why Most Companies Are Using the Wrong Voice Bot

1 minute

Title: Why Most Companies Are Using the Wrong Voice Bot

In this 1-minute episode, hosts Emma and Jake reveal a surprising truth: 90% of companies are using the wrong kind of voice bot, leading to lost revenue and frustrated customers. Jake shares a real-world failure with a so-called "AI-powered" system, while Emma explains the massive difference between off-the-shelf and custom-designed bots.

Listeners learn how custom voice bots—built with industry knowledge, integrated systems, and emotion detection—can significantly improve business outcomes, from reducing no-shows to saving admin hours. The episode wraps with a clear call to action: ditch generic bots and invest in smarter, tailored solutions.

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