Topics discussed in this episode:

• Why being 24*7 is not an option for MSPs anymore, and how it's become a necessity with remote working becoming mainstream. 05:50
• There's a real opportunity for MSPs to sound intelligent and get a seat in the IT strategy. 07:25
• Why hiring tech talent might not be the most important thing for your MSP. 12:50
• The constraint that holds MSP from growing. 13:44
• Increasing efficiency by outsourcing, and how it helped James achieve more. 20:55

Resources mentioned in this episode:

• Managed Services In a Month by Karl Palanchuk
• Package, Price, Profit by Nigel Moore
• Infinite Scale by James Vickery

Credits:

The team that made this episode possible:

• Praveen Ramesh, who leads product marketing and growth
• Monica Maria, who leads the content marketing and editorial efforts
• Karthikeyan Ganesh, who designs everything you see on our website
• Kanagaraj Subramaniam, who built everything on this podcast page