Topics discussed in this episode:

• Visibility doesn't translate to productivity. It's not necessary to be physically present in the office; it is a bit of an "artifact". 02:30
• Traditional infrastructure is irrelevant in the new normal and this is an opportunity for MSPs to play the extended IT. 09:50
• Collaboration will be central to how organizations and MSPs operate. 12:00
• The necessity of switching from a reactive model to a proactive model. 13:44
• MSPs who have been prepared for such uncertainties have been able to thrive. 16:29
• Mitigating cyber and phishing attacks, and protecting users are crucial for MSPs to provide as a service. 18:22
• What's wrong with solving people's problems using technology. 20:06

Credits:

The team that made this episode possible:

• Praveen Ramesh, who leads product marketing and growth
• Monica Maria, who leads the content marketing and editorial efforts
• Karthikeyan Ganesh, who designs everything you see on our website
• Kanagaraj Subramaniam, who built everything on this podcast page