Retail’s future depends on leaders who see beyond the resume.

Sherrica Hill, Director of Solutions Design & Delivery at Jobs for the Future (JFF), has spent two decades proving that potential — not credentials — creates stronger, more innovative teams.

From her early frontline roles to spearheading Gap Inc.’s This Way ONward program, Sherrica has built a career around rethinking hiring practices.

In this episode, she shares practical strategies for building inclusive talent pipelines, empowering underrepresented voices, and creating retail workplaces where every employee can thrive.