Your car’s condition could decide whether your insurance claim gets paid or denied. In South Africa, insurers are increasingly rejecting claims where a vehicle’s lack of roadworthiness is shown to have caused or contributed to an accident.

Hannes Bester, Manager of Adjudication the Non-Life Division of the National Financial Ombud Scheme of SA (NFO) joins us to unpack why roadworthiness is such a critical condition for cover. She explains how insurers assess whether faulty tyres, brakes, or other defects played a role in an accident, and why expert evidence is often central to these disputes. Kaya FM