Most startups do not fail because the idea is bad. They fail because leaders stop listening.

In this episode, Jon sits down with customer success and operations strategist Ken Taylor to unpack the hidden mistakes that hold founders back from real growth. From tunnel vision and micromanagement to ignoring frontline feedback, Ken shares hard earned lessons from decades working with startups, SaaS companies, and technology leaders.

Together, they explore what separates companies that adapt and thrive from the ones that slowly collapse under their own blind spots.

In this episode:

• Why great products still fail without sales and marketing
• The leadership trap that keeps CEOs stuck in the weeds
• How curiosity, feedback, and agile thinking drive innovation
• What founders miss when they stop listening to their teams

If you are building a business, leading a team, or trying to scale without losing your vision, this conversation will challenge the way you think about leadership and growth.

Connect with Ken

https://kenrtaylor.com/

http://workinginslippers.com

https://www.linkedin.com/in/ken-r-taylor/