Most DSOs think software will solve their problems.

The reality? Software implementation reveals them.

In this episode of Dental Operations Unpacked, Jake Larsen and Clint Berry sit down with Jill Nesbitt, Founder of Optimized Dental Consulting, to discuss why software transitions often uncover hidden operational issues, inefficient workflows, revenue cycle blind spots, and gaps in standardization.

Jill shares real-world examples of how implementation projects have helped DSOs discover collection problems, reporting inaccuracies, workflow breakdowns, and missed opportunities for growth. The conversation also explores why successful software adoption requires more than a go-live date—it requires change management, clear success metrics, training, and operational alignment.

Topics discussed:
• Why software implementation exposes operational truths
• Common mistakes DSOs make during software transitions
• Revenue cycle issues hidden inside existing workflows
• The role of standardization in same-store growth
• How AI and modern technology are changing DSO operations
• Creating meaningful success metrics beyond go-live
• Change management and adoption strategies that actually work

Whether you're a CEO, COO, Operations Leader, IT Director, or Revenue Cycle Manager, this episode provides practical insights for making technology investments successful.

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