Alicia Butler Pierre has many strings to her bow. She started out as a Chemical Engineer, went to business school and now runs her own company called Equilibria which specialises in operations management.

She is a 2x Amazon bestseller author and also has her own podcast Business Infrastructure: Curing Back Office Blues.

Alicia has turned business processes from boring to interesting, thanks to her engaging approach which has even resulted in a podcast award for most interesting interview.

If you want to maximise the performance of your business with aspirations to scale, then don't miss this interview! 

PART 2

0:37 What do a lot of businesses do wrong with their processes?
3:34 How to get employees to "buy in" to new processes?
10:44 Is it important that new employees can contribute to documented processes?
15:10 How to use a low tech approach to map out processes.
20:39 Having too many customers for your processes.
22:02 Tips for creating the best experience for customers.
25:04 Value stream mapping.
26:06 Lean Six Sigma

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