Sign up to save your podcasts
Or
Share Why Successful Contact Centres Work Smarter, Not Harder
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Why Successful Contact Centres Work Smarter, Not Harder
Watch on YouTube.
CX Today's Kieran Devlin speaks to Ben Booth, CEO at MaxContact.
In this session, we discuss the following:
- The key contact centre trends ahead of 2024
- How to balance leveraging AI and automation and the human touch
- How important it is to develop a customer-centric strategy
Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.
You can also join in the conversation on our Twitter and LinkedIn pages.
View all episodes
By CXToday.com
5
11 ratings
Watch on YouTube.
CX Today's Kieran Devlin speaks to Ben Booth, CEO at MaxContact.
In this session, we discuss the following:
- The key contact centre trends ahead of 2024
- How to balance leveraging AI and automation and the human touch
- How important it is to develop a customer-centric strategy
Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.
You can also join in the conversation on our Twitter and LinkedIn pages.
More shows like CX Today
View all
Freakonomics Radio
31,919 Listeners
The EntreLeadership Podcast
4,325 Listeners
The Bill Simmons Podcast
30,077 Listeners
Think Fast Talk Smart: Communication Techniques
767 Listeners
All-In with Chamath, Jason, Sacks & Friedberg
8,747 Listeners