Retail Fix It

Why Technology is Key in a Mass Transaction Company

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In this episode of the Retail Fix It podcast, Lance Calvert discusses the importance of technology in the facility management industry. He shares his journey of building a custom software solution to streamline operations and improve efficiency. The conversation covers the challenges faced in software development, the significance of automation and compliance management, and the need to accommodate both customers and service providers. Lance emphasizes the role of technology in enhancing communication and delivering a better experience for all parties involved in facility maintenance.


Takeaways

  • Retail Fix It centralizes maintenance for multi-location commercial facilities.
  • Technology is essential for efficiency in facility management.
  • Building custom software was a necessity due to market gaps.
  • Automation reduces transactional load and improves compliance.
  • The journey of software development can be challenging but rewarding.
  • Customer feedback is crucial for developing useful reports.
  • Service providers need easy-to-use systems to avoid double work.
  • Communication is key in managing multiple parties effectively.
  • The software developed is a cloud-based job management portal.
  • Future aspirations include reforming the facility maintenance industry.



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    Retail Fix ItBy Lance Calvert