In this episode Mitchell Scarski sits down with Rob Stoner, President of Horizon Managed Services, to discuss the evolution of IT support and why the traditional break/fix model is becoming obsolete. Rob shares his expertise on the latest trends in IT support and how businesses can benefit from proactive, managed IT services. This episode covers topics such as the benefits of predictive maintenance, the importance of having a comprehensive IT strategy, and the role of managed IT services in reducing downtime and increasing productivity. Join us as we explore why the break/fix model of IT support is dying and learn how managed IT services can help businesses achieve their technology goals.